Returns & Exchanges

FerriFirenze is committed to your complete satisfaction; if your handcrafted jewelry does not meet your expectations, we offer a complimentary 14-day return window for all unworn items in their original packaging.

Return Process

• 1.
  Initiate Your Request

  Contact our concierge team at [email protected] within 14 days of delivery to request a Return Merchandise Authorization (RMA) number.

• 2.
  Prepare Your Package

  Carefully place the jewelry in its original FerriFirenze presentation box and secure it inside the shipping carton along with the authenticity certificate.

• 3.
  Complimentary Shipping

  Affix the pre-paid DHL express shipping label provided by our team to your package and schedule a convenient pickup time.

• 4.
  Quality Inspection & Refund

  Once our master jewelers verify the item's condition, your refund will be processed to the original payment method within 7 business days.